The following are some of the services that Mutawwifs provide during Hajj:-

• Provide a photo ID card in place of your passport.
• Provide a bracelet/wristband which contains information about the Mutawwif office (including names, addresses, and phone numbers) in case you get lost.
• Arrange transportation between Makkah, Madinah, and Jeddah as well as transportation in and around Makkah during the days of Hajj.
• Provide accommodation (tents) in Mina and Arafat.
• Inspect hotel accommodation to check if it’s up to the required standard for pilgrims.
• Meditate in disputes between pilgrims and agents/hotels.
• Assist with complaints and concerns about accommodation.
• Arrange ambulance and hospital facilities for pilgrims with illnesses and medical emergencies.
• Arrange funeral services and assistance with documentation in the event of a death.
• Take care of pilgrims who are lost or assist those looking for a lost pilgrim. Provide Hajj and Umrah books and other literature.
• Arrange tours of various places in and around Makkah, Madinah, and Jeddah.